مساعدة قانونية لضحايا الاحتيال الإلكتروني والاحتيال عبر الإنترنت في إيطاليا.

Block any cards and accounts involved, ask the bank to reverse or recall unauthorised transfers, preserve every piece of evidence (emails, screenshots, logs, receipts) and file a report with the authorities. Contacting a lawyer promptly significantly increases the chances of recovering the stolen funds.

In phishing, unauthorised transfers and SIM swap cases the bank is often required to reimburse the victim, unless the user has been grossly negligent. You need to file a formal complaint within 13 months, escalate if needed, and if unresolved bring an appeal before the Banking and Financial Ombudsman or a civil action.

A report to the Postal Police or the Public Prosecutor is almost always essential: it triggers criminal investigations, allows tracing of money flows and provides the documentary basis for civil recovery and for challenging the bank.

Banking phishing is a scam where criminals impersonate the bank by email, SMS or phone and trick the victim into sharing credentials, OTPs or authorisation codes. Typical red flags: artificial urgency, suspicious links, requests to confirm data and calls from fake anti-fraud operators. If in doubt, don't click, don't share codes and contact your bank directly.

SIM swap is the fraudulent replacement of the victim's SIM card by a third party, who then intercepts authentication SMS and empties online accounts. If your phone suddenly loses signal for no reason, contact your carrier immediately, block online banking and preserve evidence for the complaint to the bank.

Under PSD2 rules the bank must promptly refund the victim of unauthorised transactions, unless it can prove gross negligence or fraud by the customer. The bank bears the burden of showing that strong customer authentication was correctly applied.

A formal complaint must be filed with the bank within 13 months of the charge. The sooner you act, the higher the chances of chargeback and recovery. After the bank's response (or 60 days of silence) you can bring the case before the Banking and Financial Ombudsman or a civil court.

Just contact us by phone, email or via the online form. We arrange an initial consultation to review the documents, reconstruct the events and propose the most effective strategy, with a clear quote before any engagement.